Am I able to return or exchange an item?

Our refunds and exchange policy lasts for 7 days from the date of delivery of your order.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.If you believe the item is due a refund out of the 7 day returns policy, for example as a result of a manufacturing defect, then this will be reviewed on a case-by-case basis.

To complete your return or exchange and obtain a refund for the costs, please get in contact with us and explain the circumstances. We may require you to send images for our records and verification. Please DO NOT send your purchase back to us without informing us.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to

our error.

• Any item that is returned more than 7 days after delivery.
• Any orders were refused or returned without informing us.

Exchanges will require the items be sent back to us. If you have any queries, please contact us at yogesh@sayaltd.co.uk

Refund Options

• Normal Refund: This process may take up to 3 to 5 working days depending on the bank.
• Credit Note: We can also issue a credit note for the amount and this will be issued on the same day.

Frozen Items

Due to the nature of the frozen product, we are unable to accept frozen returns unless there is an issue with the product.

What if I was sent an incorrect item?

If you have received an incorrect item from one that you ordered, please contact us via email within 24 hours from the point of delivery of your order and we will rectify this.