Pre Order:
What payment methods do you accept?
- We accept nearly all major debit/credit cards
- We also accept cash or cheques.
When is payment taken?
Payment for your order is taken and charged during the checkout process.
What happens if I have a problem when I go to pay?
If you receive an error the first time you enter your credit card details, it may be that you have forgotten a field or made an error when entering your details. The cause of such an error will appear in red and you will be instructed to add your details again.
If you enter your details correctly but, after you submit your details, the page seems frozen on 'processing payment,' this may be an issue with the browser you are using. We always recommend using the very latest version of your internet browser. If this persists, please contact us. If your order has gone through correctly, you will receive an email confirmation and will be able to see the order details in the order history section of your account if you have created an account when placing the order.
Is my credit card secure?
Yes, we use a variety of security measures to keep the privacy and safety of your personal information. Using your credit card on our ordering platforms is safe. Shayona does not scan, capture, or store credit card information at all. The credit card information is only used by the payment Gateway service providers such as PayPal/Stripe.
Will you share my information with anyone?
We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.
Post-Order
What if I did not receive my order confirmation email?
Please allow up to 1 hour for your email to come through. If you have still not received it, thereafter, please send us an email on yogesh@sayaltd.co.uk
What if I want to add something to my order after I have paid?
If you need to add something to your order, please email us
at yogesh@sayaltd.co.uk and we will assist you.
What if we are unable to fulfil some items in your order?
If an item, you ordered online is not in-stock for delivery, a refund/Credit note for that item will automatically be placed. Please allow 3-5 working days for the refund to appear in your account.
Can I cancel or modify my order?
Once an order has been shipped it cannot be cancelled or modified.
Please get in contact with the team by emailing us yogesh@sayaltd.co.uk
Frozen Items Date/Location Change
Shayona cannot be held responsible if items of your order, including frozen items, are spoiled if you, the customer, changed the delivery date or delivery location. All the effort is made to ensure your products reach you in the best possible condition. Many orders are booked in as priority and/or next day deliveries due to the nature of the products in your order. We will use our discretion in issuing any refunds due to this. Not one order will result in the same outcome.
Post-Delivery
What if one of the products that I ordered is missing?
During the packing process, a member of the Shayona Team will go through your order and ensure all the items that you have ordered are packed. They will inform you of any missing/out of stock items. if there is something missing, please email us on yogesh@sayaltd.co.uk and we will be able to assist.
What if I was sent an incorrect item?
If you have received an incorrect item from one that you ordered, please contact us via email within 2 days from the point of delivery of your order and we will rectify this.
Please note, we may require you to send us photographic evidence to verify any problems which may have occurred.
What if any items are damaged?
If you have received items which are damaged, please contact us via email within 2 days from the point of delivery of your order and we will rectify this.
What if there was an issue with my item?
If you have any problems with your items, please contact us via email within 2 days from the point of delivery of your order and we will rectify this.
Some of my fresh items are spoilt.
If you have any problems with your items, please contact us via email within 2 days from the point of delivery of your order and we will rectify this.
Please note, we will require proof of the items being spoilt.
Please note all pictures shown on our website are for illustration purposes only and the actual product may vary.
